Privacy Policy

DashOps is an Australian AI IT systems company. We build bespoke business platforms, analytics systems, and AI-powered communications — including DashTel, our AI telephony platform that enables businesses to deploy AI voice agents on Australian phone numbers for call answering, routing, transcription, and appointment booking.

For privacy enquiries, contact: admin@dashops.au

We collect information you provide when setting up your account (name, email, business details, billing information), as well as information generated through platform use:

• Call records including date, time, duration, and phone numbers involved

• Call audio recordings (where enabled)

• AI-generated call transcripts and summaries

• Usage data and platform interaction logs

• Device and browser information for dashboard access

We use collected information to:

• Provide and operate the DashTel platform

• Generate call transcripts, summaries, and reports

• Route calls and manage operator assignments

• Process billing and generate invoices via Square

• Send platform notifications and service updates

• Improve AI model performance and platform reliability

• Comply with legal obligations

DashTel records and transcribes calls handled by AI agents. You are responsible for ensuring appropriate disclosures are made to callers in accordance with applicable Australian telecommunications laws, including the Telecommunications (Interception and Access) Act 1979 and relevant state legislation.

We recommend disclosing to callers at the start of each call that the conversation may be recorded and processed by AI systems.

All data is stored on secured servers with industry-standard encryption at rest and in transit. We use access controls, audit logging, and regular security reviews to protect your data.

Our infrastructure is hosted on Railway.app and Neon database services, which operate within AWS infrastructure. Data is processed in accordance with applicable data residency requirements.

The DashTel platform integrates with the following third-party providers:

• Twilio Inc. — telephony infrastructure and number provisioning

• Google LLC — AI voice processing via Gemini API

• Square Inc. — payment processing and invoicing

Each provider has their own privacy policy. We recommend reviewing these before using the platform. We do not sell your data to third parties.

Call records and account data are retained for the duration of your active subscription and for 90 days following account closure, after which they are permanently deleted.

You may request earlier deletion by contacting admin@dashops.au. Certain records may be retained for longer periods where required by law.

Under the Australian Privacy Act 1988, you have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Complain about how we handle your personal information

To exercise these rights, contact admin@dashops.au. We will respond within 30 days.

The DashTel dashboard uses session cookies for authentication and local storage for user preferences. We do not use third-party advertising or analytics trackers. No cross-site tracking is employed.

This Privacy Policy is governed by the laws of New South Wales, Australia, and is compliant with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

For privacy complaints or enquiries: admin@dashops.au