Terms of Service

By accessing or using the DashTel platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use the platform.

These terms apply to all users of the DashTel platform, including administrators, operators, and client account holders.

DashTel provides AI-powered telephone agents for businesses, operated by DashOps Pty Ltd. The platform includes:

• AI voice agents for call answering and handling

• Intelligent call routing and transfer

• Call transcription, summarisation, and recording

• Operator dashboard, reporting, and billing

• Phone number provisioning and management

• SMS/MMS messaging from business numbers

• Appointment booking and CRM integrations

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You must notify us immediately of any unauthorised account access at admin@dashops.au.

You must not share login credentials or allow unauthorised persons to access your account. Each operator should have their own individual login.

The platform may only be used for lawful business purposes in compliance with applicable Australian law. You must not use DashTel to:

• Make unsolicited marketing calls or conduct spam campaigns

• Impersonate any person, business, or government entity

• Conduct fraudulent, deceptive, or illegal activities

• Violate any applicable telecommunications laws or regulations

• Attempt to circumvent platform security or access controls

• Resell or sublicense the platform without written approval

You must comply with all applicable Australian telecommunications laws and regulations, including:

• Telecommunications Act 1997 (Cth)

• Telecommunications (Interception and Access) Act 1979 (Cth)

• ACMA Do Not Call Register Act 2006 (Cth)

• Spam Act 2003 (Cth) for SMS communications

• Relevant state and territory call recording laws

You are solely responsible for ensuring your use of the platform complies with these laws, including making required disclosures to callers about recording and AI processing.

Fees are billed monthly in Australian dollars (AUD). Subscription fees are billed in advance. Usage-based charges (per-minute call costs) are billed in arrears at the end of each billing period.

Payment is processed via Square. Non-payment within 14 days of invoice date may result in service suspension. Disputed charges must be raised within 30 days of the invoice date.

We reserve the right to adjust pricing with 30 days' written notice.

All intellectual property in the DashTel platform, including software, AI models, interfaces, and documentation, belongs to DashOps Pty Ltd or its licensors.

You retain ownership of your business data, call recordings, and content uploaded to the platform. By using the platform, you grant DashOps a limited licence to process this data for the purpose of delivering the service.

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You must ensure your own use of call recordings, transcripts, and customer data complies with the Australian Privacy Act 1988 and applicable Australian Privacy Principles.

We aim to provide a reliable, high-availability service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible. We are not liable for service interruptions caused by third-party providers (Twilio, Google, Square), telecommunications infrastructure, or events outside our reasonable control.

To the maximum extent permitted by Australian law, DashOps total liability to you for any claims arising from or related to the platform is limited to the fees paid by you in the three months preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, loss of business, or loss of data. Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

Either party may terminate these Terms with 30 days' written notice. There are no lock-in contracts or early termination fees.

We may suspend or terminate your account immediately and without notice if you breach these Terms, engage in fraudulent activity, or fail to pay outstanding invoices.

Upon termination, you will have 90 days to export your data before it is permanently deleted.

We may update these Terms from time to time. We will notify you of material changes by email or prominent notice within the platform at least 14 days before the changes take effect. Your continued use of the platform after that date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Before commencing legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation for a period of 30 days.

Legal enquiries: admin@dashops.au